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Our award winning Q-Park car park offers
secure parking 24 hours a day, 7 days a week.


Q-Park Mailbox

With a 24 hour, award-winning car park, located just a 5 minute walk from New Street station, it offers flexibility, security and the reassurance of a safe, covered location any time of the day or night.

We have 687 spaces, including 16 disabled bays located on the lower ground floor and bike parking on our lower ground and ground floor. Bicycle parking is free.

Height restriction is 2.05m.

EV Charging Points

Q-Park also has eight Pay As You Go 22kW Electric Vehicle charging points, which are operated by BLINK and located on Level G.

To contact Q-Park directly:

e: [email protected]

t: 07584 488 600

Parking Charges

Entry From:
00:00 – 06:59 – £1.80 per hour
07:00 – 08:59 – £2.60 per hour
09:00 – 19:59 – £2.90 per hour
20:00 – 23:59 – £2.60 per hour
Maximum rate 24 Hours – £23.00

You may park for more than 24 hours. After each 24 hour period the tariff will be reset.


With the Q-Park app, parking is smoother than ever. The barriers will automatically open at entry and exit and you will be charged for your session as you leave, simple as that!

Disabled Parking

Q-Park Mailbox has 16 accessible spaces, located on the Lower Ground and Ground Levels of the car park.

All accessible spaces are located close to pay machines and lifts for your convenience.

The routes from the accessible parking bays to Mailbox’s restaurants, bars and shops are step-free with dropped kerbs where necessary.

Please note, the standard car park tariff applies for users of accessible spaces and Blue badges must be displayed.

Birmingham Clean Air Zone

The Clean Air Zone is in operation 24 hours a day, 365 days a year and covers an area of the city centre within the A4540 Middleway.

Over 300 road signs are in place to alert drivers about the Clean Air Zone. 

When driving to Mailbox, you will enter the Clean Air Zone. Click here to view the Birmingham Clean Air Zone digital guide and click here to pay the Clean Air Zone daily fee.

Parking Offers & Promotions

Sleep easy with 15% off parking here at the Mailbox when staying over at one of our hotel partners. Discounts apply at the following, please ask reception for more details when you check in:

  • Malmaison
  • AC Hotel Birmingham

ATG customers can enjoy an exclusive 15% discount on pre-paid parking tickets. It’s easy to book in advance, simply visit the Q-Park website.

This discount is available on all online pre-booking, 3 hour, 5 hour, 9 hour and Evening Parking Special Products.

Click here to see what’s on at the Alexandra, Birmingham and start planning your visit.

All B:Music Membership holders (formerly Town Hall and Symphony Hall) benefit from discounted parking at Q-Park Mailbox. Enjoy parking for up to 12 hours between 12pm – 1pm for just £5.60.

If members do not have a valid membership card to present, THSH can produce an email confirmation of renewed membership for a limited time, provided it displays the order number. Please call ahead to confirm collection of Q-Park card on 07584488600.

If you have lost your membership card, or require an email confirmation of renewal, please email [email protected] who will send you a confirmation email with your expiry date to present when collecting. Please allow Box Office at least one week to respond to any queries.