BIRMINGHAM'S GO TO DESTINATION FOR STYLE, DINING & MORE

What's New

h m left to shop

22nd October 2020

Welcome back Harvey Nichols!

Welcome back Harvey Nichols!

We’re excited to welcome Harvey Nichols back to the Mailbox. The luxury department store reopens on Friday 23rd October, so we caught up with Melanie Pryor, Womenswear and Private Shopping manager, Katie Sayers, Foodmarket and Wine Shop manager and Constantine Tziambazis, sales manager, to find out what they’ve missed the most about life at Harvey Nichols and what visitors can expect when shopping in store.

What have you missed most about being in-store?

Melanie: I’ve missed our people, our wonderful clients and being around beautiful products every day.

Katie: I’ve missed the Harvey Nichols energy, the great working relationships with my colleagues and the opportunity to work on exciting projects. I love the feeling you get when the store is opening up and it’s a new day as there is always something to be excited about – from a new Foodmarket product to exciting beauty launches. I consider so many of our customers to be friends, so I can’t wait to see them again.

Constantine: For me, it’s all about the atmosphere, the people and customers, oh and the fab products!

What is your favourite thing about Christmas at Harvey Nichols?

Melanie: I love our eye-catching displays and helping clients find personal gifts for their friends and family. It’s a pleasure to be a part of their gift-giving.

Katie: I love the look of relief in our customer’s eyes when we recommend the perfect gift for their loved ones. The arrival of our Christmas hampers are always special, there’s such a buzz around seeing a year’s worth of work from our creative hamper team come to life.

What can customers expect when they visit?

Melanie: Customers can expect a very warm welcome back to our store, we’ve genuinely missed them all. We will be tailoring our experience to ensure we are safe and that our customers feel at ease shopping with us. We understand that customers can feel apprehensive about returning to the city for shopping but we are keen to put their minds at ease.

Katie: A warm welcome, we’ve missed them! Even though we will be wearing masks you can expect to see our friendly smiling eyes waiting to greet you.

Constantine: Customers can expect a return to the store they know and love, with a team that is happy to help! As a store we have made numerous changes to ensure our customers to feel safe and relaxed when shopping with us.

Harvey Nichols opens on Friday 23rd October at 11am.