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8th February 2021

Keeping You Safe: Covid-19 FAQs

Last Updated: April 2021

Which retailers are now open at Mailbox?

The Mailbox building remains open for our office workers, residents, guests and colleagues.

Our stores and salons are open, as well as restaurants offering outdoor dining. In line with recent government guidelines, the Everyman Cinema, and indoor dining, will continue to remain closed. For the full list of open retailers and venues, click here.

Opening hours may vary and change at short notice, we ask that you check with stores and venues directly before you travel.

Please refer back to the website or follow us on social media for the latest updates.

Has the Mailbox introduced any new measures to keep visitors safe?

We are doing everything we can to ensure the Mailbox is a safe place to visit, work and live, and have been following official advice closely.

To ensure the safety of the Mailbox community, a number of social distancing and enhanced cleaning measures remain in place. These include:

  • A one-way system to manage the flow of visitors through the centre
  • Clear social distancing signage and guidance
  • Carefully managed visitor numbers and queuing systems
  • Sanitising stations with automatic dispensers at key locations
  • Public announcements to support social distancing on the shopping malls
  • An enhanced cleaning regime across the centre including all touch points
  • Reduced seating in mall areas

In line with current government guidelines, visitors to the Mailbox will also be required to wear face coverings at all times, including when buying takeaway food or drink and whilst moving through the centre. For more information and a list of exemptions, visit the website.

We encourage everyone to play their part, and help us to reduce transmission of the virus by carefully following the instructions and guidance provided throughout the centre.

If you are displaying any of the symptoms associated with Covid-19, please stay at home.

View the Mailbox’s ‘Staying Covid Secure’ details here: Mailbox Staying Covid Secure Poster

Will I be able to use the Mailbox toilets?

Our restrooms and other public facilities are now open.

Do I need to wear a face mask/face covering?

 In line with current government guidelines, visitors to the Mailbox will need to wear face coverings at all times when moving around the centre.

From 24 September 2020, visitors are required by law to wear a face covering in bars and restaurants when buying takeaway food or drink, and whilst waiting to be seated.

Children under 11 and those with certain disabilities are exempt from these guidelines. Thank you for helping to keep our colleagues and those around you safe while you shop.

Will I still be able to park at the Mailbox?

Our secure 24-hour car park, managed by Q-Park, has remained open as usual throughout the lockdown period. Stringent cleaning regimes continue to be conducted to ensure parking facilities are safe to use.

For more information on how Q-Park is responding to Covid-19, please visit

Will visitors have a time limit before they have to leave?

No, however we will be carefully monitoring the number of visitors inside the Mailbox, which will be supported by new retailer queuing systems and a one-way flow through the centre.

Please adhere to all social distancing guidelines when you visit the Mailbox, and follow the instructions provided.

What steps will be taken if people do not observe social distancing guidelines?

Security teams will be advising all visitors on the new social distancing guidelines that have been introduced, and will be reminding people to maintain a safe distance from other visitors.

We have also installed safety information throughout the centre, which will be widely visible and available, and anyone who refuses to meet these guidelines will be asked to leave the centre.

If we feel that people are deliberately breaking the guidelines and risking the safety of those around them, our colleagues will not hesitate to take the appropriate action. The Mailbox will not tolerate the actions of any individual who potentially threatens the safety of others.

Have staff been specially trained to manage this new way of shopping?

All of our staff have been trained to ensure that they are aware of the enhanced safety and hygiene measures.

Will Mailbox staff be supplied with PPE?

Where Mailbox colleagues are already using PPE in their work to protect against non-COVID-19 risks, they will continue to do so.

Will Mailbox be providing PPE for visitors?

 We won’t be supplying PPE for our visitors, as this is not currently a requirement by the government.

Guests are required to wear their own face coverings and gloves at all times when visiting the Mailbox, unless they meet the exemption criteria which can be found via the website.

Will you be temperature checking people as they come into the centre?

Temperature checking is not currently part of the government’s guidelines. However, please be reassured that we are doing everything we can to make sure the Mailbox is a safe place to live, visit and work.

If you do feel unwell or are showing any of the symptoms related to Covid-19, please do not visit the centre. We need your help to ensure that everyone is as safe as possible and can continue to enjoy their Mailbox experience.