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2nd December 2020

Covid-19 Update: 2nd December

From Wednesday 2nd December, all Mailbox stores will reopen, including the brand new Harvey Jones Kitchens showroom on Level 2.

In line with local Tier 3 restrictions, all bars and restaurants will remain closed. Indico Street Kitchen and Zizzi will continue to operate for collections and deliveries, Caffe Nero and Starbucks at AC Hotel and Malmaison remain open for takeaways, and Cote Brasserie is offering a Cote at Home delivery service.

Malmaison is closed to hotel guests, but the Spa will reopen safely from Friday 11th December on an appointment only basis. You can also enjoy the magic of Malmaison at home and take all the stress out of cooking this Christmas, with festive celebration boxes, available to take away from Chez Mal on 24th December.

We’re doing everything we can to keep you and the Mailbox community safe, please help us by remembering to carefully follow social distancing guidance and wear a face covering at all times when you visit. If you are displaying any symptoms of Covid-19, please avoid travelling to the Mailbox.

Full opening details can be found below. For the latest news and updates, please visit or follow us on Facebook, Twitter and Instagram.

Open from Wednesday 2nd December

The following stores, venues and salons will be open from Wednesday 2nd December. Please refer back to this page or follow us on social media for further updates. Individual opening hours may vary and change at short notice, so please check with stores before you visit.


  • BOSS
  • Calvin Klein
  • Gieves & Hawkes
  • Harvey Nichols
  • James Lakeland
  • Paul Smith
  • Tommy Hilfiger


  • H2O
  • Tesco Express


  • Castle Fine Art
  • Harvey Jones Kitchens


  • James Bushell
  • Toni & Guy Essensuals
  • Nicky Clarke
  • Malmaison Spa – Appointments only from 11th December

Food & Drink

  • Indico Street Kitchen – Open for collections and deliveries only
  • Zizzi – Open for collections and deliveries only
  • Caffe Nero – Open for takeaway only
  • Starbucks, Malmaison – Open for takeaway only
  • Starbucks, AC Hotel – Open for takeaway only


AC Hotel is open for legitimate business travel only.