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Car Park Terms And Conditions

Customers are requested to carefully read the terms and conditions of entry to and use of this…

Customers are requested to carefully read the terms and conditions of entry to and use of this car park and to follow the procedures recommended in those terms and conditions.

The Company’s Liabilities
Customers are asked to remember that a public car park is open to everyone and that vehicles and their contents are left at the customer’s risk. The staff have instructions to remove persons misbehaving themselves. The Company cannot therefore guarantee the security of your vehicle or its contents. Closed Circuit Television (CCTV) and Automatic Number Plate Recognition (ANPR) are in operation throughout the car park for your safety and recorded material may be used in support of prosecutions. The CCTV and ANPR systems are managed by Mailbox (Birmingham) Limited who can be contacted on 0121 632 1000.
The Company and its servants and agents will not accept liability for:
a. Any loss or theft of or from or misdelivery of or temporary failure to deliver or damage to the vehicle or its contents; nor
b. The death of or the personal injury sustained by customers and others in the car park except where the same is proved to have occurred in the car park and to the extent that the same is proven to be wholly caused by the actionable negligence, wilful act, default or breach of statutory duty of the Company and its servants or agents.

Securing your Vehicle
For your protection, unless requested by or on behalf of the Company not to do so, please ensure that before you leave the car park:
a. Your vehicle is securely locked.
b. All the windows of your vehicle are securely closed.
c. If your vehicle is fitted with a security lock or similar device that it is engaged.

For your protection:
a. Whenever possible please take your possessions with you when you leave your vehicle.
b. If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them in the boot and lock it.
c. Customers are reminded that their motor insurance policies may not cover the possessions in the vehicle. It is possible to arrange separate cover for possessions and customers are recommended to do so.

Courtesy to other Customers
Should you damage another customer’s vehicle you are requested to report the matter immediately to a member of staff and give him/her the registration numbers of both vehicles.

Safety in the Car Park
a. Please drive carefully in the car park and obey the directional and speed signs.
b. Remember that the car park can be dangerous. After you have parked your vehicle please proceed to the nearest passenger lift, stairs or exit way to reach street level. These are signposted at all levels. Do not wander about in the car park. Keep a careful eye on your children and do not permit them to play in the car park.

Chip Coins
a. The chip coin issued is your ticket and is available only for the vehicle in respect of which it is issued. A ticket of any kind does not entitle the customer unless otherwise specified to any particular space in the car park or to priority over other customers. All tickets remain the property of the Company.
b. The Company reserves the right to refuse to release any vehicle, except on production of the chip coin, until it has made such enquiries as it considers appropriate. Failure to produce your chip coin will therefore delay your departure.
c. Automatic Number Plate Recognition (ANPR) will be used to calculate the parking fee to be paid by you
Subject to the foregoing paragraph customers who cannot produce their chip coin on departure will be charged at the standard rate as displayed on the tariff board, plus a £3.50 lost coin fee.

Every person who enters into a contract with the Company for the parking of a vehicle in the car park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.

Moving and Relocation of Vehicles
a. The Company reserves the right to move any vehicle within the car park by driving or otherwise to such an extent as the Company its servants or agents may in their discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities within the car park.
b. The Company additionally reserves the right where the car park has to be closed either permanently or temporarily in whole or part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park which is not within the control of the Company.
c. To the extent that it may be necessary to do so in exercise of the rights conferred upon the Company under this condition, the Company its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
d. Customers and the Company do not intend to create any relationship of landlord and tenant or grant any easement by reason of the Customers use of the car park.

Unpaid Charges and Disposal of Abandoned Vehicles
a. The Company reserves the right to refuse to release any vehicle while any parking charges remain unpaid.
b. The Company reserves the right to arrange the disposal in accordance with sub-clause (e) of (i) any vehicle in respect of which parking charges remain unpaid 28 days after notice by the Company of its intention to sell the vehicle in default of payment and (ii) any vehicle which it reasonably believes to have been abandoned. The Company shall be entitled to regard as abandoned any vehicle which has (i) been in the Car Park for more than 28 days without prior notification and (ii) which is not known to be covered by a current valid season ticket.
c. Before arranging for the disposal of vehicles believed to be abandoned, the Company will contact the police and also arrange for reasonable enquires to be made with a view to identifying and contacting the registered keeper of the vehicle in question.
d. If the Registered Keeper of a vehicle believed to be abandoned fails to respond to letters about the vehicle sent by or on behalf of the Company within 7 days, the vehicle may be removed from the car park and sold or destroyed.
e. Vehicles may be sold by auction and the proceeds of the sale will be applied in and towards satisfaction of (i) all sums owed to the Company by the customer, (ii) the expenses of sale and (iii) reasonable storage charges for the vehicle for the period during which the vehicle is in possession of the Company.
f. If a vehicle is sold, any balance of sale proceeds remaining after satisfaction of the amounts set out in (e) above will be held by the Company on behalf of the registered keeper of the vehicle. They will be paid to the registered keeper of the vehicle once the registered keeper produces proof of entitlement to the Company.

Parking fees shall be displayed from on the tariff boards in the car park.
Prohibited Activities
a. No vehicle shall be towed into the car park. No work on or cleaning of vehicles shall be carried out in the car park, except by The Mailbox authorised car valet service provider.
b. No activity in connection with the selling, hiring or disposal of the vehicle shall be carried out in the car park.
c. No car parking spaces shall be used for any purposes other than for the parking of motor cars, motor cycles, light commercial vehicles weight not exceeding 1.5 tonnes (unladen weight) and bicycles.
d. No waste, rubbish or refuse is to be deposited in the car park other than in any rubbish bins provided for the purpose.
e. No charging or discharging of any fuel into or out of any vehicles in the car park.
f. No obstruction of any car parking space or other parts of the car park is permitted. The offending vehicle will be cumulatively charged for the daily rate of each space obstructed.
g. No maintenance repairs or fitting of equipment to any vehicle is allowed.
h. No parking in a marked Disabled space unless a valid Blue Badge is visible.

a. “The Company” shall mean Mailbox (Car Park) Limited whose registered office is at 89 Wardour Street, London W1F 0UB; its agent is Birmingham Mailbox Management Limited and shall include its successor in title.
b. “Vehicle” shall mean the vehicle which is received into the car park and shall include any mechanical device on wheels or tracks, its equipment and accessories.

Claims Procedure
Should your vehicle suffer damage whilst in the car park or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car park you are requested:
a. Immediately to inform a member of our staff of the occurrence, and also
b. in cases of theft, immediately inform the Police, and
c. to notify your insurers promptly.

If you consider that you have a claim against the Company you must, within 72 hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Company at the above address. Before submitting a claim to the Company customers are requested to check that the subject matter of their claim falls within the liabilities of the Company.
Failure to comply with the above procedure may prejudice your position.

Variations of the Terms and Conditions
No person has the authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company’s secretary or a Director of the Company.

Customer Service
Open to the public from 07.00hrs to 21.00hrs on Level 1 by exits 3 and 4.

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